Refund policy

Every TOBYOVU item is personalized and made to order just for you. Because of this, we can't accept returns or exchanges for change of mind, wrong size/color chosen, or spelling mistakes entered by the customer. But if something isn't right on our side, we'll make it right.

We will replace or refund your item if:

It arrived damaged or broken
It has a printing defect (faded, smudged, misaligned print)
You received the wrong item, or the personalization doesn't match what you entered
Your package was lost in transit (tracking shows no movement for 15+ business days)

How to request a replacement or refund

Email us at phuongph8686@gmail.com within 30 days of delivery.
Include your order number and clear photos of the issue (and of the package if damaged in shipping).
We'll review and reply within 1–2 business days. Approved cases receive a free replacement or a full refund to the original payment method – your choice. You don't need to send the item back.

Refund timing

Refunds are processed within 3–5 business days after approval. Depending on your bank or PayPal, it may take an additional 5–10 business days to appear on your statement.